The hotel offers amenities for your comfortable stay and unforgettable experiences
Good Grab-and-Go
“The grab-and-go options at the bar were perfect for us, allowing quick and tasty meals on the move.” view full review
Secure Elevators
“The elevator security feature added a reassuring layer of safety, making it easy to access the upper floors with peace of mind.” view full review
Dreamy Comfort
“The beds were incredibly comfortable, and the linens were so soft that I wished to bring them home!” view full review
Luxurious Touches
“The Dove products in the bathroom provided a spa-like experience, making my stay even more enjoyable.” view full review
General
No smoking on site
Parking
Safe deposit box
24-hour reception
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Allergy-free rooms
Lift
ATM/Cash machine
Coffee shop
Vending machines
Smoke detectors
Fire extinguishers
Sports & Fitness
Fitness centre
Hiking
Cycling
Golf course
Guest Parking
Dryer
Services
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance
Shops/Commercial services
Welcome drink
Happy hour
Dining
Restaurant
Snack bar
Bar/ Lounge area
Dinner
Business
Business centre
Meeting/ Banquet facilities
Fax/Photocopying
Children
Video games
Facilities for people with disabilities
Toilet for disabled
Spa & Leisure
Rooftop pool
Heated swimming pool
Sun loungers
Sun terrace
Leisure/ TV room
Pool with view
Room features
Free Wi-Fi in rooms
Air conditioning
Heating
Sitting area
Dressing area
Tea and coffee facilities
Ironing facilities
Rollaway beds
Self-catering
Dryer
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Carpeted floor
Show more
Location
1500 Van Ness Avenue,
San Francisco,
California,
United States,
94109,
California
Map view
street view
1500 Van Ness Avenue,
San Francisco,
California,
United States,
94109,
California
City landmarks
Harbour
Pier 39
2.4
km
Monument
Lombard Street
1.9
km
Grant Avenue
Chinatown
1.7
km
Shopping Area
Union Square
1.6
km
Harbour
Fisherman's Wharf
2.1
km
Cable Car
Cable Car Museum
1.8
km
Tower
Coit Tower
2.8
km
Public Building
San Francisco City Hall
1.3
km
Market
Ferry Building
2.6
km
Museum
Asian Art Museum
1.7
km
Museum
Exploratorium
2.4
km
Gallery
San Francisco Museum of Modern Art
2.4
km
Island
Alcatraz Island
4.1
km
Church
Grace Cathedral
860 m
Historic Site
Painted Ladies
2.5
km
Cable car ride
2.2
km
Mall
The Original Ghirardelli Ice Cream & Chocolate Shop at Ghirardelli Square
1.9
km
Mall
Ghirardelli Square
1.9
km
Bridge
Golden Gate Bridge
6.0
km
Museum
Mechanical Museum
2.2
km
Bush St What3words: ///also.secret.ever
Dragon's Gate
1.4
km
National Park
San Francisco Maritime National Historical Park
2.3
km
Park
Mission Dolores Park
3.4
km
Gallery
Fort Mason Center
2.1
km
Museum
Contemporary Jewish Museum
2.2
km
Church
Old Cathedral of Saint Mary
870 m
San Francisco
Nob Hill
760 m
Theatre
War Memorial Opera House
1.3
km
Mall
Westfield San Francisco Centre
2.0
km
Nearby
Museum
Haas-Lilienthal House
590 m
Restaurants
The New Village Cafe
230 m
1426 Polk St
Spinnerie
150 m
1401 Polk Street
Star Bagel
170 m
1475 Polk St Ste G
Golden Veggie Market
170 m
1475 Polk St
Peets Coffee & Tea
170 m
601 Van Ness Ave Ste A
Piccadilly Fish & Chips
200 m
1348 Polk St
Cookie Love
200 m
1488 Pine St
Bob's Donuts & Pastry Shop
340 m
1621 Polk St
Quetzal Internet Cafe
290 m
1234 Polk St
Moka Coffee
290 m
1605 Polk St
Reviews and Ratings
Feedback from previous guests about their experience.
72%
liked the hotel and would stay again
clean rooms
cosy bed
dingy atmosphere
limited buffet options
7.2/10
Very good
Rooms
7.3
Location
8.3
Service
7.5
Dining
6.5
Guest reviews
7.2/10
based on 23 reviews
4/5
based on 2203 reviews
8.3
8.3/10 based on 4106 reviews
#94 of 248 hotels in San Francisco based on Tripadvisor
Mary
United Kingdom,
May
2024
7.8/10
My stay at the hotel was overall pleasant. The rooms were spacious with two super comfortable queen size beds, providing a good night's sleep. The staff was friendly and accommodating, making our dining and service experiences enjoyable. The location was convenient, allowing easy travel to nearby attractions. However, the dining options were somewhat limited, and certain nights had increased prices.
Rooms
8.0
The room was bigger than expected and had two super comfortable queen size beds.
Service
9.0
The staff was friendly and very helpful throughout our stay.
Location
8.0
The location was great for exploring Union Square, Japantown, and Chinatown, all within walking distance.
Dining
7.0
The dining experience offered limited options, but the staff was accommodating.
Facilities
7.0
The hotel provided basic facilities that met our needs during the stay.
Jack
United Kingdom,
May
2024
8.6/10
My stay at this hotel was simply fantastic! The room was well appointed, comfortable, and a great value for a weekend in San Francisco. The view from the 25th floor was perfect, providing a quiet, clean, and cozy atmosphere with all the necessary amenities like a coffee machine. The huge windows in every room made it bright and inviting.
Rooms
9.0
The rooms were clean and reasonably spacious, with large windows that made it nice and bright. Loved the city view!
Service
9.0
The staff was super nice and professional, always going above and beyond to assist. Their attention to detail, like neatly placing electronics on the heating/cooling register, was impressive.
Location
10.0
The location was superb for using public transport, with convenient access to the California cable car and bus stops. It was also surrounded by great dining options and close to many attractions like Union Square and Chinatown.
Dining
7.0
The dining experience was good, with attentive staff ensuring a fresh rotation of food. Some areas for improvement in food preparation were noted, but overall, a pleasant experience.
Facilities
8.0
The facilities were great, offering everything I needed for a comfortable stay.
Ian
United Kingdom,
April
2024
7.8/10
The hotel offers a fantastic view over the bay, with spacious rooms. However, the soundproofing could be better, as noise from the corridors occasionally disrupted the stay.
Rooms
8.0
The room I stayed in had a fantastic view over the bay and was nice and roomy.
Service
7.0
The staff seemed warm and friendly, efficient, and very funny. However, there were instances where it felt like they were not properly trained or communicating with each other.
Location
9.0
The hotel is in a perfect location for sightseeing, easily accessible by cable car and bus services to downtown and Fisherman's Wharf.
Dining
7.0
The dining experience offered lots of choices and was good.
Facilities
8.0
The hotel provides facilities like car hire, laundry, and tours/ticket assistance.
Nathaniel
United Kingdom,
April
2024
6.6/10
The hotel room was ready quite early for us to check in, somewhat clean but not up to the standard of a more affordable hotel. The prices seemed high for the quality provided, and the room stayed cold.
Rooms
5.0
The room was ready for early check-in and somewhat clean but not on par with cheaper hotels. It felt cold during my stay.
Service
7.0
The service was friendly and accommodating, which was the main positive aspect of the hotel despite encountering some rudeness.
Location
8.0
The hotel's location was perfect, within walking distance to many attractions, although I faced an issue with the desk employee initially not providing tickets.
Dining
7.0
I didn't try the dining due to high prices and noise from a loud party outside. However, the RS program provided a good breakfast buffet.
Facilities
6.0
The hotel had nice homely features despite showing signs of age and also included outdoor seating along with nearby public amenities.
Rhys
United Kingdom,
March
2024
6.0/10
My stay at the hotel had its ups and downs. The rooms felt really small, especially with the construction noise from above, but they did have a nice view. The service was top-notch overall, with a professional staff, although they didn't offer a late check-out. The location had its pros and cons, being perfect for exploring the city but also a bit sketchy at times. The dining experience was slightly underwhelming in terms of options, but the facilities met my expectations.
Rooms
5.0
The rooms were small and impacted by construction noise, but the view was nice.
Service
8.0
The staff was incredible and very professional, though they didn't allow late check-out.
Location
6.0
The location was both perfect for sightseeing and a bit sketchy at times.
Dining
5.0
The dining options were limited and could have been better for the price.
Facilities
7.0
The hotel facilities were decent and served their purpose.
Jeremy
United Kingdom,
February
2024
7.4/10
The hotel had clean and cozy rooms with a handy empty mini-fridge, but it appeared a bit dingy. The service was a mix of distant engagement during normal requests and very attentive behaviors. The location was convenient for traveling around the city, especially to Chinatown and Fisherman's Wharf. Overall, a comfortable stay with some room for improvement.
Rooms
8.0
The rooms were very clean, and the sheets and towels were spotless. The empty mini-fridge came in handy, and the bed was cozy, though the room felt a bit dingy.
Service
7.0
The service was a mix of being distant during normal requests and being very attentive.
Location
7.0
The location allowed easy travel to various city spots like Chinatown and Fisherman's Wharf, but some found it a bit tight and uncomfortable.
Dining
7.0
The dining experience was good overall, with well-monitored staff.
Facilities
8.0
The hotel offered various facilities like car hire, dry cleaning, and tours/ticket assistance, enhancing the overall stay.
clean rooms
dingy atmosphere
Derek
United Kingdom,
January
2024
7.8/10
The hotel offers a real taste of San Francisco with its perfect local location and friendly service. The rooms provide a beautiful city view, though a bit tight on space. Dining, while good, could be more affordable. Overall, a convenient and pleasant stay.
Rooms
7.0
The room on the 25th floor offered a stunning city view but had limited space around the bed.
Service
9.0
The service was exceptional, especially the front desk staff who went above and beyond to assist us with tour arrangements and upgrades.
Location
8.0
The hotel's location provides easy access to local transportation with nearby shops and restaurants, offering a true San Francisco experience.
Dining
7.0
While the dining options were good, they could be more budget-friendly for guests.
Facilities
8.0
The hotel offers a variety of convenient facilities for guests to enjoy during their stay.
Great service
Limited dining options
Walter
United Kingdom,
January
2024
8.2/10
The hotel offers a good value for a weekend in San Francisco, with well-appointed and comfortable rooms. However, the room size is limited, and some areas were dusty. The staff is a mix of unhelpful and incredibly amazing experiences. The location is superb for exploring various attractions on foot, surrounded by convenient shops and restaurants. The dining options are varied and excellent, with attentive service. The facilities are well-monitored and comfortable.
Rooms
8.0
The rooms were well-appointed and comfortable but small in size and slightly dusty.
Service
7.0
The staff varied from being unfriendly to incredibly helpful and informative, with mixed experiences overall.
Location
9.0
The location is superb for walking to downtown and enjoying a beautiful view of San Francisco, surrounded by convenient shops and eateries.
Dining
9.0
The dining experience was fantastic, offering varied and excellent options, with attentive staff.
Facilities
8.0
The facilities are well-monitored, comfortable, and offer various conveniences.
James
United Kingdom,
January
2024
6.6/10
The hotel offered a very clean environment with a large workout facility compared to most hotels, beautiful, clean, well-maintained with very comfortable bedding. The first night was fantastic, but the service was unfriendly and quite abrupt at times.
Rooms
8.0
The room on the 19th floor was just a room away from the previous floor type. It provided a very clean environment with comfortable bedding.
Service
6.0
The service was more than accommodating, but the staff weren't friendly at all.
Location
7.0
The location was pretty good with plenty of transport links right outside the hotel to access the city easily.
Dining
5.0
The dining options were a little steep and not the best value for money.
Facilities
7.0
The hotel had a large workout facility compared to most hotels.
Danielle
United Kingdom,
December
2023
7.4/10
The hotel offers a good view of the city from the rooms, which were fairly clean. However, the proximity to a noisy machine on the 7th floor facing the road was a downside, despite my efforts to switch to a quieter room. The staff acknowledged the issue but did not offer a room change easily.
Rooms
7.0
The rooms had a good view of the city and were fairly clean, but the noise from a nearby machine on the 7th floor was disruptive.
Service
8.0
The staff were very friendly and approachable. They provided helpful advice and services, although there was an issue of being charged without clear communication.
Location
8.0
The location was convenient for exploring different sightseeing areas and surrounded by shops and restaurants, but the added taxes on dining made it a bit expensive compared to other areas.
Dining
7.0
The dining experience with food platters was fantastic for special occasions, but the cost and portion sizes could be off for larger groups.
Facilities
7.0
The hotel offered additional services like car hire, dry cleaning, and tours/ticket assistance. However, improvements could be made in clear billing practices.
Jean
United Kingdom,
December
2023
7.4/10
The hotel offers spacious, clean, and comfortable rooms but lacks a microwave. The prices were on the higher side, making it not fully worth it. The service was a mix of extreme kindness and friendliness but had some shortcomings like lack of in-room amenities and unexpected cleaning timings. The location is excellent for exploring San Francisco, with easy access to public transport and great views from higher rooms. The dining experience was average, with affordable options but limited offerings. Overall, a decent stay with room for improvement.
Rooms
8.0
The rooms were spacious, clean, and comfortable, albeit lacking a microwave.
Service
7.0
The service was a mix of extreme kindness and friendliness, but with slight inconveniences like missing in-room amenities and unexpected cleaning timings.
Location
9.0
The location is excellent for exploring San Francisco, with convenient access to public transport and fantastic views from higher rooms.
Dining
6.0
The dining experience offered reasonable prices but had limited options available.
Facilities
7.0
Ashley
United Kingdom,
November
2023
7.4/10
The hotel has a fantastic view over the bay with a grand view within the room. The check-in experience was a bit confusing as the staff seemed overwhelmed, but the location is absolutely fantastic with easy access to popular spots in the city and plenty of dining options nearby.
Rooms
8.0
The room had an amazing view over the bay and was really spacious.
Service
6.0
The staff seemed a bit inexperienced and unsure at times, especially during check-in, but they were friendly overall.
Location
9.0
The location is superb, close to everything you'd want to visit in the city and with convenient access to public transport.
Dining
7.0
The dining options were satisfying with a good variety, although some services like car hire and laundry were not as clear or readily available.
Facilities
7.0
The hotel offered a decent range of facilities with some room for improvement in the service offerings.
William
United States,
November
2023
6.6/10
I had a mixed experience at the hotel. The rooms offered a lovely view of the city and pool but were not as clean as expected. The service was exceptional, especially in arranging tour tickets, yet there were some areas that left much to be desired. The location was convenient and ideal for exploring the city. The dining options were a bit pricey for what was offered.
Rooms
5.0
Although our room had a nice view of the city and pool, it was disappointingly not clean enough. The noise from the lift made it hard to sleep.
Service
7.0
The front desk staff was incredibly helpful and treated us like royalty during our trip. However, some other service aspects were lacking.
Location
8.0
The hotel's location on Van Ness Ave was convenient for our short stay, with easy access to public transport and walking distance to various restaurants and shops.
Dining
6.0
The dining experience was a bit overpriced at $20 per person, but it worked well for us to start the day.
Facilities
7.0
The hotel offered various services and facilities like car hire and laundry, but some areas needed improvement in terms of cleanliness.
Margaret
United Kingdom,
October
2023
7.8/10
My stay at the hotel was fantastic. The rooms were spacious, with lots of services in the lobby and a great view. The bedding was comfortable. However, my initial room was behind 2 very noisy elevators, but the staff quickly exchanged it for a quiet room with a great view of Van Ness.
Rooms
8.0
The room was quite spacious with excellent views. The bedding was comfortable.
Service
9.0
The staff were extremely nice and very helpful, making my stay enjoyable.
Location
9.0
The hotel is close to all the tours visitors want to visit and within walking distance of many food options and attractions.
Dining
6.0
I didn't try the dining as it seemed expensive, and there was a loud party at the pool. However, the buffet was priced at $20.
Facilities
7.0
The hotel offers a variety of services like car hire, shops, laundry, and tours/ticket assistance.
Richard
United Kingdom,
October
2023
7.6/10
The hotel has a great location near public transport, making it easy to get around the city to popular spots like Chinatown and Fisherman's Wharf. The rooms are clean, comfortable, and well-appointed, although the lack of exhaust made the room steam up after a shower. The service was generally helpful and accommodating, with standout assistance from Michael at the front desk. The dining options were basic but functional, and the atmosphere in the bar area added to the overall experience. While the price is reasonable, it's worth noting that not all amenities are included in the room rate.
Rooms
8.0
The rooms were clean and comfortable but lacked exhaust, causing steam after a shower.
Service
7.0
The service was helpful and nice, with standout assistance from Michael at the front desk.
Location
9.0
The hotel is in a good location for exploring the city, near public transport and within walking distance of popular attractions like Chinatown and Fisherman's Wharf.
Dining
6.0
The dining options were basic but functional, with a nice atmosphere in the bar area.
Facilities
8.0
The facilities offer essential services like car hire, dry cleaning, and tours/ticket assistance, enhancing the overall convenience of the stay.